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ONLINE RETURN POLICY

On WAPA we have a selected items that can be exchanged, if you are unhappy with your purchase, please send it back to our distribution center within 15 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. Alternatively, also you can exchange the item in any of our locations. All merchandise for exchange must be unworn, unwashed, and still, have the original tags attached.  We are happy to issue you a refund in the form of a WAPA E-Gift Card for use on a future purchase on our WEBSITE. E-Gift Cards never expire! If you choose to make an exchange at one of our locations, you will receive a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE . You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all WAPA and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to our distribution center or returned in-person to any of our store locations as noted in the instructions below. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our distribution center or corporate office.  We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, WAPA will not issue return credit.

Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. WAPA does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.

Reserved Rights Regarding Returns

  • WAPA reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
  • An irregular or excessive returns history indicative of “wardrobing;”

 

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,Potential fraudulent or criminal activity.

 

  • Similarly, WAPA reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
  • NO WAPA items sent to our distribution center will be discarded upon receipt.
  • Wardrobing & Excessive Returns

 

Shoe Return Policy

We want you to be fully satisfied with every item you purchase from WAPA. We pride ourselves on being environmentally friendly, therefore we ship all shoes in a stylish eco-friendly bag. If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 15 days after purchase if the following conditions are met:

    • All items must be unworn,
    • All Items must be in their original packaging.
    • You must include the original invoice/packing slip, and be
  • Accompanied by a completed returns slip (available by clicking HERE).

 

Please note that if you choose to return shoes to one of our retail stores, the return will be honored via store credit for use in store.

Final Sale Items

All items ending in CLEARANCE are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, handbags, lingerie, general accessories and/or undergarments are non-returnable. In the event of an unauthorized return, WAPA reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.

Damaged Items

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.

Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

Return to Store

You can come and exchange your items on our store located on Moreno Valley Mall, Moreno Valley CA. 92553

All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items (those items ON CLEARANCE).

Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.

Return by Mail

Please print and fill out our return slip HERE or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.

Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (THOSE ALREADY IN CLEARANCE).

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

WAPA

22500 TOWN CIRCLE SUITE 1198, MORENO VALLEY CA. 92553

Credit

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. WAPA does not credit original shipping charges.

Stale Returns

WAPA requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, WAPA will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.

Stale returns in our retail locations are prohibited.

CONTACT US

customerservices@wapafashion.com

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